National Lakeshore rates high with visitors
Post-Tribune staff report October 23, 2012 2:06PM
Mt. Baldy at the Indiana Dunes National Lakeshore in Michigan City. | Provided photo~Sun-Times Media
Updated: November 25, 2012 11:39AM
PORTER — The Indiana Dunes National Lakeshore announced Tuesday that, according to the results of an annual survey of park visitors, 97 percent of the survey respondents thought the quality of facilities, services and recreational opportunities at the park were either “very good” or “good.”
This level of visitor satisfaction ties the highest ever recorded at the Dunes National Lakeshore since the yearly surveys began in 1998. These surveys are conducted at all national parks every year and are distributed and managed by the Park Studies Unit of the University of Idaho.
“There are few institutions that can receive a 97 percent favorable rating from their customers. Providing a high quality of services and facilities for the 2 million people who visit Indiana Dunes National Lakeshore is a hallmark of the National Park Service and a testament to the outstanding work of park employees, partners, and volunteers,” said Constantine Dillon, the park’s superintendent, who was pleased with the results.
Visitors were given survey forms at seven locations within the National Park between July 14 and Aug. 11. The survey locations were at Dunewood Campground, Pinhook Bog, Portage Lakefront and Riverwalk, the Douglas Center, Chellberg Farm, Mount Baldy and West Beach. Completed surveys were placed by the visitors in sealed collection boxes or mailed directly to the University of Idaho.
Visitors were asked to comment on the “overall quality of facilities, services, and recreational opportunities” and were given five choices ranging from very good, good, average, poor or very poor. Respondents marking either very good or good were counted as being satisfied with the park. According to the University of Idaho’s Park Studies Unit, this survey is consistent with accepted social science practices, the Office of Management and Budget guidelines, and customer service evaluations in the private sector.