State investigating Hobart furniture store
By Karen Caffarini Post-Tribune correspondent May 8, 2013 9:33PM
Updated: June 10, 2013 2:27PM
HOBART — The Indiana Attorney General’s Office has launched an investigation into the now-closed Selectionals furniture store that operated in Westfield Southlake mall after receiving more than a dozen complaints from consumers who say they paid the company for furniture but never received it.
A spokeswoman for the attorney general said the office received 13 complaints ranging in value from $260 to $1,984 as of Wednesday afternoon.
Neither the owner of the store, Carly Borrero, nor mall management could be reached for comment.
No one answered the phone at the store and it no longer appears on the list of stores on the Hobart mall’s website.
Hobart police Detective Jeremy Ogden said he has received several complaints from consumers, and mall officials have told him they received complaints as well.
“It’s consumer fraud. Consumers have to go through the Indiana Attorney General’s Office now,” Ogden said.
William Stearns of Hobart said he and his girlfriend, Janet Rogers, ordered a loft bed with a desk and two pillowtop mattresses at the store on Feb. 6 and paid the full $1,366 up front.
He said they were told they’d get the bed in mid-March. He said sometime later, Rogers became frustrated because they still didn’t have the bed and her young son had to sleep on the floor for several weeks.
“Janet called on a Monday and the phone kept ringing. She called again on Tuesday and Wednesday and the same thing,” Stearns said.
He said Borrero told him she was moving to another location in the mall, but when he arrived at the new space where the store was supposed to relocate he found the gate down, the space dark and nothing inside.
“I talked to mall management and they said Borrero had moved out of the mall, her lease was up, and they had no further information,” Stearns said.
Unlike some of the store’s alleged victims, Stearns said he received his full amount back, not from Borrero, but from the bank that holds the card he paid with.
He said he filed complaints with the Hobart Police Department, attorney general’s office and Better Business Bureau.
The Attorney General’s office encourages consumers who believe they’ve been ripped off to file a consumer complaint by visiting www.indianaconsumer.com/ or by calling (800) 382-5516.