Post-Tribune Latest news from Post-Tribune Online en-us (Editor) Post-Tribune 84 34 30 Copyright 2014 <![CDATA[ Onboarding is an investment when you crunch the numbers ]]> Lead story image

Depending upon the source, the cost to hire a new employee is one to three times the base salary cost. Turnover as noted in this Sept. 8 column was averaging 50 percent for hourly workers over four months and 50 percent for upper level executives over 18 months before the most recent recession. Add the impact of disengaged workers -- 75 percent of all employees -- along with other research that suggests 80 percent of all U.S. employees are seeking new jobs and the numbers are beyond staggering. So what does this mean for a small business with 20 employees? … ]]> Sat, 20 Sep 2014 13:18:00 -0500 <![CDATA[ Onboarding still requires the people touch for success ]]> Lead story image

Technology through various software applications can enhance the onboarding process, but reliance on technology without ensuring the people touch is a recipe for unhappy employees and increased profit loss. How do you feel when you experience simple technology, such as automated messages? Don’t you find yourself wanting a “real person” on the other end? Business people sometimes forget technology is only a tool. In some instances, as with the Revenue Accelerator, these technology tools act as a combined Learning Management System (LMS) and onboarding process. Even customer relationship management (CRM) systems can be adapted to be part of the onboarding … ]]> Sat, 13 Sep 2014 14:06:00 -0500 <![CDATA[ Onboarding is where small businesses fail miserably ]]> Lead story image

So you hired that newest employee. Now what? If your small business is like most small businesses, you probably handed him or her “The Employee Manual” (hopefully updated) and requested him or her to read it. The next action is to have the new hire sign off on the “read the handbook” compliance form which is then filed into the employee’s records. Maybe you introduced the new employee to everyone else, shown him or her the bathroom, kitchen, the desk if there was one, gave a one- to two-hour orientation meeting and possibly even scheduled some training. Now the new … ]]> Sat, 06 Sep 2014 14:38:01 -0500 <![CDATA[ Changes in education could lead to a better prepared workforce ]]> Lead story image

Today is Labor Day, a day dedicated to all working people from the service people at your fast food place to the postal workers to the small business owners to iron workers to the professional services to the C-Suite executives to the military and emergency personnel. Without the efforts of all these individuals working each day, our country would not be the bastion of freedom and prosperity that so many people appear to desire. During the month of September, this column will be devoted to labor -- more specifically the onboarding of new employees. In August, I shared some thoughts … ]]> Sat, 30 Aug 2014 10:24:00 -0500 <![CDATA[ Leadership in human resources and health care a winning combination ]]> Lead story image

In wrapping up this month’s theme on hiring smart, I was able to interview Sofia Mendez-Bork, Chief Human Resource Officer for HealthLinc Inc., a regional healthcare clinic with corporate offices in Valparaiso. HealthLinc leads many local organizations in its leadership and forward thinking strategies. This firm is one of the few that actually has a chief human resource officer sitting at the C-Suite. As in past columns, all leaders are asked the same five questions. Please share 5 words to describe a leader: 1. Perseverance 2. Continuous Learning 3. Coach/mentor 4. Ethical 5. Strategic How much do positive core values play in the role of … ]]> Sat, 23 Aug 2014 10:12:00 -0500 <![CDATA[ The misalignment of hiring, job descriptions and performance appraisals ]]>

In this electronic age, many job applicants never meet the Human Resources Department person because their resumes do not meet the qualifications for the job or for some other reason. Yet, after reading numerous job descriptions and speaking to professional recruiters, much of the problem lies within the misalignment of the hiring process, the job descriptions and the performance appraisal process (if one even exists). Years ago in earning my first degree in education, a very wise professor asked this question: How do you construct a learning objective within a lesson plan? Pretty simple question, isn’t it? However, the answer … ]]> Sat, 16 Aug 2014 14:34:00 -0500 <![CDATA[ The often ignored unknown in hiring assessments ]]> Lead story image

Hiring the wrong fit for your company can be very expensive. Some companies have begun to employ hiring assessments to weed out the good, the bad and the ugly. One firm that understands the value of assessing candidates to avoid the poor hire is Family Express. CEO Gus Olympidis has said, “For every 50 candidates assessed, only one is hired.” Family Express does not look to the quick fix to create a highly engaged workforce. Their approach is not the norm and more companies could learn from their experience in using hiring assessments. To better understand this hiring issue of … ]]> Sun, 10 Aug 2014 22:44:07 -0500 <![CDATA[ Smart hiring starts when and where ]]> Lead story image

Would you hire you? What makes you a good employee? Where do you believe there could be room for improvement? What would development of your professional and personal skills look like or those for your workforce? Some believe smart hiring starts with the C-Suite because these are the leaders who make the hiring decisions. Yet, the real starting place is behind those hiring decisions and is found within the strategic plan and especially the succession plan within that plan. Succession planning is unfortunately ignored by the majority of small to mid-size businesses. (SMB). These crazy busy leaders are so swept … ]]> Sun, 03 Aug 2014 22:30:00 -0500 <![CDATA[ There are ways to energize workforce and regain profits ]]> Lead story image

Small businesses cannot afford 70 percent of their workforce to be disengaged. To avoid having a staff that is not giving eight hours of work for eight hours of pay and the resulting drain on profit, employers can take action to stop it. No. 1 – Recruit Right and Hire Right Far too often, employers are reactive in their recruiting because they hire after the fact and not before the fact. Also job descriptions are often outdated, if they exist at all. Performance appraisals do not align with the actual job functions or expectations held by the managers who are … ]]> Sat, 26 Jul 2014 23:44:39 -0500 <![CDATA[ Turnover drains profits and productivity ]]> Lead story image

Employee turnover is a serious profit-draining issue with small firms and contributes to poor productivity as well as a disengaged workforce. I know of one local small business in Northwest Indiana where turnover is like a turnstyle. Of course some industries, such as gaming have a higher degree of turnover than others. Experts predict healthcare may experience a much higher degree of turnover in the next several years. A recent interview caught my eye regarding employee turnover. David Ossip, CEO of Ceridian (human resources and payroll firm). Ossip shared the following: • Under 8 percent turnover rate indicates a very good … ]]> Sun, 20 Jul 2014 19:02:00 -0500 <![CDATA[ Disengaged employees doom many businesses ]]>

Gallup recently released its annual state of engagement for the U.S. workforce and it’s a must-read for any small business owner, C Suite executive or manager. The cost of disengaged employees is staggering and yet continues to be ignored by the majority of U.S. businesses -- those with fewer than 20 employees. These firms have the most to lose because the lack of productivity cannot be absorbed by other employees. Larger firms benefit by the strength in numbers philosophy, even though they have more people disengaged. In 2013, according to Gallup, 70 percent of any workforce is not actively engaged … ]]> Sat, 12 Jul 2014 12:50:00 -0500 <![CDATA[ Employee engagement starts with a shared understanding ]]>

Fourth of July is over and it’s tme to get back to business. Each year, U.S. citizens spend millions of dollars to celebrate this significant day. Those purchases light up the skies for a few minutes to making deafening sounds for a just a moment. The enjoyment is short-lived. Businesses also engage in their own short-lived fireworks. For example, they hire people with celebration and then ignore them. Then at other times, they celebrate their newest talent management (think employee) strategy or initiative only to have it quickly fade and fizzle out. Ask any small business owner what is his … ]]> Sat, 05 Jul 2014 13:00:01 -0500 <![CDATA[ How to prioritizing your reading list with your busy schedule ]]> Lead story image

Summer is here and what better time than to grab a good book? Yet, with so little time in a day, what should you read? This last column about prioritizing may help with that ongoing dilemma. First, I believe reading should be for both professional growth and personal enjoyment. Sometimes it makes sense to just set a goal to read one business book and another pleasure book within a time frame that works with your schedule. Currently, I have three business-related books and two personal books in my active reading pile. My goal is to read one book every week. … ]]> Sat, 28 Jun 2014 14:40:00 -0500 <![CDATA[ Understanding decisions key to making good ones ]]> Lead story image

Many businesspeople do not understand the influencers behind their decision-making process. One scientist, Dr. Robert Hartman, determined that human beings made decisions using 3 Dimensions of Thought. These three influencers were: • Systems Judgment – Thinkers • Intrinsic – Feelers • Extrinsic – Doers Simply speaking, we make decisions with our heads, our hearts and our hands. What is interesting is we use these 3 Dimensions of Thought when we make decisions about the outside world and when we make decisions about ourselves. Hartman created not only a science, axiology (the theory of value), but one of the few truly objective and deductive … ]]> Sat, 21 Jun 2014 15:36:00 -0500 <![CDATA[ Maybe ‘just say no’ before prioritizing day ]]> Lead story image

For years, “Just say No” was associated with several marketing programs to even school and self-improvement curriculums. Sometimes small business owners to sales professionals might be wise to adopt this strategy first before even beginning to prioritize all those daily must do tasks. When we prioritize there is an existing presumption that everything needs to be done. The question is, is this really true? Must everything be done? What would happen to those daily tasks if several were eliminated by just saying no? From my experience, much of our being overwhelmed is because we say yes to everything. Possibly we … ]]> Sat, 14 Jun 2014 12:58:00 -0500 <![CDATA[ Build a bracket for your list of must-do tasks to prioritize ]]> Lead story image

How many times have you ended up attempting to decide between the same two things to do as you begin your daily tasks? Then what happens? Sometimes neither of those tasks are accomplished and carried over to the next day with other tasks. Then do you feel you are just getting further and further behind? Does any of this sound familiar? What would happen if I shared with you a very good exercise that quickly prioritizes all those challenges in such a way that supports you in your ongoing goal to accomplish them by removing the existing prioritizing obstacles? Maybe … ]]> Sat, 07 Jun 2014 14:22:00 -0500 <![CDATA[ Businesses today built around juggling roles, responsibilities ]]> Lead story image

Do you ever feel you should be the circus juggler in the center ring with everything you must do every day? The priorities from marketing to administrative to actually meeting with customers not to mention those “pesky” employees overwhelm your daily plate. Sometimes it seems absolutely everything is a priority. Well, welcome to today’s small business world or a real mad, mad, world. There are more things to do and less people to do them. Prioritization is a skill and one that is not learned to the level of expertise needed in today’s technology-driven world. Many have been lulled into … ]]> Sat, 31 May 2014 10:54:00 -0500 <![CDATA[ Community leader says the best ‘listen with their eyes’ ]]> Lead story image

Today is Memorial Day, a day of remembrance for those leaders who died during military conflicts. The military has been essential to American history as well as business. I had the opportunity recenlty to interview Greg Farrall, president and CEO of Farrall Wealth. Although not a U.S. veteran, his father was a surgeon in the Air Force and Greg understands the military because he and his two brothers are graduates of Culver Military Academy. He has since participated in numerous boards at Culver, most recently helping Culver’s Ron Rubin School of the Entrepreneur. Greg continues to give back/pay forward by … ]]> Mon, 26 May 2014 08:20:01 -0500