Post-Tribune http://posttrib.suntimes.com Latest news from Post-Tribune Online en-us webmaster@suntimes.com (Editor) http://posttrib.suntimes.com/csp/cms/sites/STM/assets/img/logos/posttrib.gif Post-Tribune http://posttrib.suntimes.com 84 34 30 Copyright 2014 <![CDATA[ Developing employees will help with retention ]]>

Beyond employees quitting because of bad bosses or a rotten corporate culture another less than obvious reason is skill deficiency. Less than adequate skills happen in many instances because the job functions have changed and the employees did not receive further training and development. Grovo Learning recently released an infographic based upon their productivity research specific to digital skills: • 200 million employees not up to digital skills • Pace of change accelerates for digital skills • $1.3 trillion productivity lost to US economy Not only must employees have basic employability skills or what is deemed as professionalism, they now also need these … ]]> Sat, 25 Oct 2014 11:08:00 -0500 http://posttrib.suntimes.com/news/hoaglandsmith/30644197-452/developing-employees-will-help-with-retention.html http://posttrib.suntimes.com/news/hoaglandsmith/30644197-452/developing-employees-will-help-with-retention.html <![CDATA[ Employee retention stronger with strong organizational plan ]]> Lead story image

Employee retention is not an isolated human resource strategy but rather an intentional organizational and operational activity. When this activity is aligned to strategy, structure, process and systems, rewards and people (Galbraith’s 5-Star model), there are far more productive outcomes and increased profitability. Misalignment to these five organizational areas creates problems, confusion, misdirection and unnecessary barriers to organizational excellence. Strategy is a thought process with the goal for executive leadership to deceive the enemy. In the case of employee retention, the enemy is turnover. Unfortunately, from my experience the super majority of small businesses with fewer than 100 employees do … ]]> Sat, 18 Oct 2014 10:34:00 -0500 http://posttrib.suntimes.com/news/hoaglandsmith/30512179-452/employee-retention-stronger-with-strong-organizational-plan.html http://posttrib.suntimes.com/news/hoaglandsmith/30512179-452/employee-retention-stronger-with-strong-organizational-plan.html <![CDATA[ Employee retention begins with giving corporate culture ]]> Lead story image

Corporate culture probably is responsible for more employees leaving or staying. Yet very few firms, meaning the executive leadership, invest the time to ascertain their corporate cultures. The first greeting, the first smile and the first handshake all reflect corporate culture. And as stated in last week’s column, executive leadership is 100 percent responsible for creating and sustaining corporate culture. As with many other terms, corporate culture has many definitions. What I share with my clients is my definition: Corporate culture is the sum total of all behaviors and beliefs demonstrated by yourself and your employees and should extend into … ]]> Sat, 11 Oct 2014 09:06:01 -0500 http://posttrib.suntimes.com/news/hoaglandsmith/30385895-452/employee-retention-begins-with-giving-corporate-culture.html http://posttrib.suntimes.com/news/hoaglandsmith/30385895-452/employee-retention-begins-with-giving-corporate-culture.html <![CDATA[ Retaining the work force is No. 1 goal for good leadership ]]> Lead story image

Ford Motors had a saying “Quality is Job 1.” For those in executive leadership positions, the No. 1 job is retaining human capitol. This job presumes that the right people have been hired. During previous two months, this business building column has focused on hiring better employees and then better onboarding of those new hires. Now the time has come for executive leadership to stay at the plate and retain those employees. An accepted business truism is “people do not leave companies; they leave other people.” Those other people are part of the organizational culture. The executive leadership is 100 … ]]> Sat, 04 Oct 2014 14:56:00 -0500 http://posttrib.suntimes.com/news/hoaglandsmith/30267634-452/retaining-the-work-force-is-no-1-goal-for-good-leadership.html http://posttrib.suntimes.com/news/hoaglandsmith/30267634-452/retaining-the-work-force-is-no-1-goal-for-good-leadership.html <![CDATA[ Onboarding can make or break a business ]]> Lead story image

Good help is hard to find and in the immediate to foreseeable future will be even harder. Keeping good help is even more critical than ever before especially if that help is a new hire and someone under 40. A recent report released by PayScale suggested that the issue of employee retention was a priority for only 29 percent of the companies surveyed in 2009. Just four years later that percentage has almost doubled to 57 percent. However, onboarding is not only delegated to employees. Have you as a small business owner or sales professional considered onboarding of your new … ]]> Mon, 29 Sep 2014 07:48:00 -0500 http://posttrib.suntimes.com/news/hoaglandsmith/30174371-452/onboarding-can-make-or-break-a-business.html http://posttrib.suntimes.com/news/hoaglandsmith/30174371-452/onboarding-can-make-or-break-a-business.html <![CDATA[ Onboarding is an investment when you crunch the numbers ]]> Lead story image

Depending upon the source, the cost to hire a new employee is one to three times the base salary cost. Turnover as noted in this Sept. 8 column was averaging 50 percent for hourly workers over four months and 50 percent for upper level executives over 18 months before the most recent recession. Add the impact of disengaged workers -- 75 percent of all employees -- along with other research that suggests 80 percent of all U.S. employees are seeking new jobs and the numbers are beyond staggering. So what does this mean for a small business with 20 employees? … ]]> Sat, 20 Sep 2014 13:18:00 -0500 http://posttrib.suntimes.com/news/hoaglandsmith/30003376-452/onboarding-is-an-investment-when-you-crunch-the-numbers.html http://posttrib.suntimes.com/news/hoaglandsmith/30003376-452/onboarding-is-an-investment-when-you-crunch-the-numbers.html <![CDATA[ Onboarding still requires the people touch for success ]]> Lead story image

Technology through various software applications can enhance the onboarding process, but reliance on technology without ensuring the people touch is a recipe for unhappy employees and increased profit loss. How do you feel when you experience simple technology, such as automated messages? Don’t you find yourself wanting a “real person” on the other end? Business people sometimes forget technology is only a tool. In some instances, as with the Revenue Accelerator, these technology tools act as a combined Learning Management System (LMS) and onboarding process. Even customer relationship management (CRM) systems can be adapted to be part of the onboarding … ]]> Sat, 13 Sep 2014 14:06:00 -0500 http://posttrib.suntimes.com/news/hoaglandsmith/29864154-452/onboarding-still-requires-the-people-touch-for-success.html http://posttrib.suntimes.com/news/hoaglandsmith/29864154-452/onboarding-still-requires-the-people-touch-for-success.html <![CDATA[ Onboarding is where small businesses fail miserably ]]> Lead story image

So you hired that newest employee. Now what? If your small business is like most small businesses, you probably handed him or her “The Employee Manual” (hopefully updated) and requested him or her to read it. The next action is to have the new hire sign off on the “read the handbook” compliance form which is then filed into the employee’s records. Maybe you introduced the new employee to everyone else, shown him or her the bathroom, kitchen, the desk if there was one, gave a one- to two-hour orientation meeting and possibly even scheduled some training. Now the new … ]]> Sat, 06 Sep 2014 14:38:01 -0500 http://posttrib.suntimes.com/news/hoaglandsmith/29722355-452/onboarding-is-where-small-businesses-fail-miserably.html http://posttrib.suntimes.com/news/hoaglandsmith/29722355-452/onboarding-is-where-small-businesses-fail-miserably.html <![CDATA[ Changes in education could lead to a better prepared workforce ]]> Lead story image

Today is Labor Day, a day dedicated to all working people from the service people at your fast food place to the postal workers to the small business owners to iron workers to the professional services to the C-Suite executives to the military and emergency personnel. Without the efforts of all these individuals working each day, our country would not be the bastion of freedom and prosperity that so many people appear to desire. During the month of September, this column will be devoted to labor -- more specifically the onboarding of new employees. In August, I shared some thoughts … ]]> Sat, 30 Aug 2014 10:24:00 -0500 http://posttrib.suntimes.com/news/hoaglandsmith/29576619-452/changes-in-education-could-lead-to-a-better-prepared-workforce.html http://posttrib.suntimes.com/news/hoaglandsmith/29576619-452/changes-in-education-could-lead-to-a-better-prepared-workforce.html <![CDATA[ Leadership in human resources and health care a winning combination ]]> Lead story image

In wrapping up this month’s theme on hiring smart, I was able to interview Sofia Mendez-Bork, Chief Human Resource Officer for HealthLinc Inc., a regional healthcare clinic with corporate offices in Valparaiso. HealthLinc leads many local organizations in its leadership and forward thinking strategies. This firm is one of the few that actually has a chief human resource officer sitting at the C-Suite. As in past columns, all leaders are asked the same five questions. Please share 5 words to describe a leader: 1. Perseverance 2. Continuous Learning 3. Coach/mentor 4. Ethical 5. Strategic How much do positive core values play in the role of … ]]> Sat, 23 Aug 2014 10:12:00 -0500 http://posttrib.suntimes.com/news/hoaglandsmith/29435462-452/leadership-in-human-resources-and-health-care-a-winning-combination.html http://posttrib.suntimes.com/news/hoaglandsmith/29435462-452/leadership-in-human-resources-and-health-care-a-winning-combination.html <![CDATA[ The misalignment of hiring, job descriptions and performance appraisals ]]>

In this electronic age, many job applicants never meet the Human Resources Department person because their resumes do not meet the qualifications for the job or for some other reason. Yet, after reading numerous job descriptions and speaking to professional recruiters, much of the problem lies within the misalignment of the hiring process, the job descriptions and the performance appraisal process (if one even exists). Years ago in earning my first degree in education, a very wise professor asked this question: How do you construct a learning objective within a lesson plan? Pretty simple question, isn’t it? However, the answer … ]]> Sat, 16 Aug 2014 14:34:00 -0500 http://posttrib.suntimes.com/news/hoaglandsmith/29298814-452/the-misalignment-of-hiring-job-descriptions-and-performance-appraisals.html http://posttrib.suntimes.com/news/hoaglandsmith/29298814-452/the-misalignment-of-hiring-job-descriptions-and-performance-appraisals.html <![CDATA[ The often ignored unknown in hiring assessments ]]> Lead story image

Hiring the wrong fit for your company can be very expensive. Some companies have begun to employ hiring assessments to weed out the good, the bad and the ugly. One firm that understands the value of assessing candidates to avoid the poor hire is Family Express. CEO Gus Olympidis has said, “For every 50 candidates assessed, only one is hired.” Family Express does not look to the quick fix to create a highly engaged workforce. Their approach is not the norm and more companies could learn from their experience in using hiring assessments. To better understand this hiring issue of … ]]> Sun, 10 Aug 2014 22:44:07 -0500 http://posttrib.suntimes.com/news/hoaglandsmith/29154735-452/the-often-ignored-unknown-in-hiring-assessments.html http://posttrib.suntimes.com/news/hoaglandsmith/29154735-452/the-often-ignored-unknown-in-hiring-assessments.html <![CDATA[ Smart hiring starts when and where ]]> Lead story image

Would you hire you? What makes you a good employee? Where do you believe there could be room for improvement? What would development of your professional and personal skills look like or those for your workforce? Some believe smart hiring starts with the C-Suite because these are the leaders who make the hiring decisions. Yet, the real starting place is behind those hiring decisions and is found within the strategic plan and especially the succession plan within that plan. Succession planning is unfortunately ignored by the majority of small to mid-size businesses. (SMB). These crazy busy leaders are so swept … ]]> Sun, 03 Aug 2014 22:30:00 -0500 http://posttrib.suntimes.com/news/hoaglandsmith/29044050-452/smart-hiring-starts-when-and-where.html http://posttrib.suntimes.com/news/hoaglandsmith/29044050-452/smart-hiring-starts-when-and-where.html <![CDATA[ There are ways to energize workforce and regain profits ]]> Lead story image

Small businesses cannot afford 70 percent of their workforce to be disengaged. To avoid having a staff that is not giving eight hours of work for eight hours of pay and the resulting drain on profit, employers can take action to stop it. No. 1 – Recruit Right and Hire Right Far too often, employers are reactive in their recruiting because they hire after the fact and not before the fact. Also job descriptions are often outdated, if they exist at all. Performance appraisals do not align with the actual job functions or expectations held by the managers who are … ]]> Sat, 26 Jul 2014 23:44:39 -0500 http://posttrib.suntimes.com/news/hoaglandsmith/28881125-452/there-are-ways-to-energize-workforce-and-regain-profits.html http://posttrib.suntimes.com/news/hoaglandsmith/28881125-452/there-are-ways-to-energize-workforce-and-regain-profits.html <![CDATA[ Turnover drains profits and productivity ]]> Lead story image

Employee turnover is a serious profit-draining issue with small firms and contributes to poor productivity as well as a disengaged workforce. I know of one local small business in Northwest Indiana where turnover is like a turnstyle. Of course some industries, such as gaming have a higher degree of turnover than others. Experts predict healthcare may experience a much higher degree of turnover in the next several years. A recent interview caught my eye regarding employee turnover. David Ossip, CEO of Ceridian (human resources and payroll firm). Ossip shared the following: • Under 8 percent turnover rate indicates a very good … ]]> Sun, 20 Jul 2014 19:02:00 -0500 http://posttrib.suntimes.com/news/hoaglandsmith/28774823-452/turnover-drains-profits-and-productivity.html http://posttrib.suntimes.com/news/hoaglandsmith/28774823-452/turnover-drains-profits-and-productivity.html <![CDATA[ Disengaged employees doom many businesses ]]>

Gallup recently released its annual state of engagement for the U.S. workforce and it’s a must-read for any small business owner, C Suite executive or manager. The cost of disengaged employees is staggering and yet continues to be ignored by the majority of U.S. businesses -- those with fewer than 20 employees. These firms have the most to lose because the lack of productivity cannot be absorbed by other employees. Larger firms benefit by the strength in numbers philosophy, even though they have more people disengaged. In 2013, according to Gallup, 70 percent of any workforce is not actively engaged … ]]> Sat, 12 Jul 2014 12:50:00 -0500 http://posttrib.suntimes.com/news/hoaglandsmith/28624286-452/disengaged-employees-doom-many-businesses.html http://posttrib.suntimes.com/news/hoaglandsmith/28624286-452/disengaged-employees-doom-many-businesses.html <![CDATA[ Employee engagement starts with a shared understanding ]]>

Fourth of July is over and it’s tme to get back to business. Each year, U.S. citizens spend millions of dollars to celebrate this significant day. Those purchases light up the skies for a few minutes to making deafening sounds for a just a moment. The enjoyment is short-lived. Businesses also engage in their own short-lived fireworks. For example, they hire people with celebration and then ignore them. Then at other times, they celebrate their newest talent management (think employee) strategy or initiative only to have it quickly fade and fizzle out. Ask any small business owner what is his … ]]> Sat, 05 Jul 2014 13:00:01 -0500 http://posttrib.suntimes.com/news/hoaglandsmith/28491764-452/employee-engagement-starts-with-a-shared-understanding.html http://posttrib.suntimes.com/news/hoaglandsmith/28491764-452/employee-engagement-starts-with-a-shared-understanding.html <![CDATA[ How to prioritizing your reading list with your busy schedule ]]> Lead story image

Summer is here and what better time than to grab a good book? Yet, with so little time in a day, what should you read? This last column about prioritizing may help with that ongoing dilemma. First, I believe reading should be for both professional growth and personal enjoyment. Sometimes it makes sense to just set a goal to read one business book and another pleasure book within a time frame that works with your schedule. Currently, I have three business-related books and two personal books in my active reading pile. My goal is to read one book every week. … ]]> Sat, 28 Jun 2014 14:40:00 -0500 http://posttrib.suntimes.com/news/hoaglandsmith/28361323-452/how-to-prioritizing-your-reading-list-with-your-busy-schedule.html http://posttrib.suntimes.com/news/hoaglandsmith/28361323-452/how-to-prioritizing-your-reading-list-with-your-busy-schedule.html